A: We encourage you to view the 360 virtual tour and to drive by the home to view the community and area amenities to ensure it meets your rental criteria. If all meets your approval, please fill out a complete rental application.

A: Yes, you may. You can schedule a showing via our website when you go to the availability page. Each available property has a "SCHEDULE A SHOWING" button. You can click on that button and schedule it for your most convenient time.

A: On the page of the rental you are interested in. Please click on the "APPLY" button.

A: In order to apply for a home, you must be at least 18 years old. All residents over the age of 18 must submit an application to live on the property. The application fee is $30 each. The combined household gross income (before taxes are taken out) of all applicants should be at least 3 times the monthly rent. Each adult applicant will need to supply a copy of their 3 most recent pay stubs and 2 most recent bank statements showing direct deposits from the employer to verify income and employment for all applicant (s), along with a state driver's license or passport.

If you are self-employed, copies of the first two (2) pages of the most recently filed two-year federal tax returns (both business and personal may be required). If needed to verify income, the most recent consecutive two (2) months' bank statements (both business and personal) may be required. Since each business is different, additional information for self-employed applicants may be required on a case-by-case basis.

A: Yes. Every person over the age of 18 residing in the home on a full-time basis will be required to submit an application and will be listed on the lease. If they are not financially responsible, they will still be listed on the lease as an “occupant” and are considered responsible for all other terms of the tenancy.

A: Typically, the screening process can be completed in 3-5 business days. The more detailed you are in providing the requested information and requirements when completing the application, the faster your application can be processed.

A: You will receive an email on the morning of your move-in date with instructions on how you can have access to the home.

A: We manage all types of homes, including single-family, multi-family, and commercial property.

A: You should have an approved application and then pay the rental security deposit. We will hold the property for a maximum of 2 weeks only. After that, the full rent is due and you must proceed with lease signing. If you choose not to, you forfeit the held security deposit as liquidated damages for us taking the property off the market for 2 weeks.  

A: The security deposit is based on the application screening results and is not refundable. See our Rental Application Criteria and Requirements for more information.

A: There are three ways to pay your security deposit and rent:

1) Pay online via the Tenant Portal using your bank account information. (This is a free service.)

2) Pay online via the Tenant Portal using a credit card. (The processing company charges a transaction fee to do this. You will be told the amount in your Tenant Portal if you choose this option.)

3) Pay at our office using a money order or cashier's check. Please make payment to Hertzog Property Management, LLC. Our office address is 107 E Cleveland Ave, Ponca City, OK 74601. Please let us know what day and time you’ll come by so we can meet you there.

NOTE: Please do not pay your rent in cash or put cash in the mail drop slot. We do not accept cash and assume no responsibility for cash payments.

A: Rent is always due on or before the 1st day of the month. We provide an additional three days “grace period” to accommodate forgetfulness. On the 4th day of the month, we charge a late fee that will not be waived. Weekends and holidays do not excuse you from making payment on time. You can always pay early! We also allow online payments 24/7 and we have a drop box at the office so payment can be dropped off at any time of day.

A: Rent is always due on the 1st day of each month. The late fee is charged on the 4th day of the month, even if it’s a weekend or holiday. If you have not paid in full by the 10th day of the month, we begin the eviction process, even if it’s a weekend or holiday.

A: Our office hours are from 9:00 am - 5:00 pm, Monday through Friday. For any and all maintenance issues, they should be submitted in writing through the Tenant Portal. This allows us to better track your maintenance requests. If it's a weekend or if the office is closed and emergencies arise (such as fire, flooding, gas leak, or intruder break-in), please call 911.

A: Our office hours are from 9:00 am - 5:00 pm, Monday through Friday. For any and all maintenance issues, they should be submitted in writing through the Tenant Portal. This allows us to better track your maintenance requests. If it's a weekend or if the office is closed and emergencies arise (such as fire, flooding, gas leak, or intruder break-in), please call 911.

A: No. All maintenance requests must go through the HPM management office. The easiest and most preferred way to handle a routine maintenance issue is to go online to the Tenant Portal and complete an online service/maintenance request. If you have damaged your rental home due to an accident, negligence, or abuse, the issue will need to be repaired, and it might be at your expense. However, our staff will need to approve the repair to verify responsibility and select the appropriate vendor. Please report all property damage, no matter what the cause, to the HPM management office.

A: Moving an animal into the rental without our approval (even if you already have an approved pet) is a violation of the lease and may result in a fine and/or eviction. We do not allow animals to “visit” rentals without prior approval, nor may you “pet sit” for someone even if you already have an approved animal. Some rentals do not allow pets at all, while others have a limit on the number or type of pets. Contact the office to see what is permissible in your rental. If allowed, you will need to submit the animal for pet screening, be approved, and sign the Animal Addendum before you can allow the animal on the property. Approved animals will require a rent increase. 

Hertzog Property Management restricts pets to a maximum of 2 per household and they must be 18 months or older. For all duplexes, animals are not allowed as it tends to cause issues. There's no restriction on breeds or size unless otherwise stated.

A: No. The animal fee increase is to mitigate the additional risk associated with allowing animals on the property. For your convenience, we will spread the fee over the length of your lease. Even if the animal is removed, the fee remains in place for the full length of your lease.

A: Prior to moving in, the prospective roommate must submit an Application to Rent and pay the associated fee. We will screen the applicant to the same standard as anyone else. If the application is denied, they cannot move into the property. If approved, all parties must sign a new Lease Agreement prior to them moving in. There will be a fee associated with any lease modification.

A: All tenants are equally responsible for the duration of the lease. We will not refund any portion of the security deposit since it is a condition of your rental agreement. You and your roommate will have to settle any funds owed to each other, including any or all of the security deposit and utility costs. 

A: Yes. You are obligated to allow us in to perform maintenance or conduct periodic inspections. These visits may be documented with pictures and/or videos for office use. We are obligated to give you “reasonable” notice, but we do not require your permission to enter. We will always try to accommodate your schedule, but our staff and contractors have personal lives and aren’t available 24/7.

A: No. Please contact our office if you wish to remain in the rental, to arrange an extension or renewal. Please note that you cannot force a Landlord to continue renting to you when your lease expires.

A: You are legally obligated to fulfill the term of your Agreement. However, there may be a way to pay an early termination fee, allowing you to leave early and remain in good standing. Contact the office for additional information.

A: Tenants should give a 30-day notice in writing, preferably by email or in a signed letter dropped in the drop box.

A: You will need to provide a minimum of a written 30-day Notice to Vacate (email is acceptable). This is true even if you are a member of the US military and are exercising the “military clause” in your lease agreement. In all cases, you will receive written communication from us acknowledging receipt of your notice with basic guidelines for the move-out process.

A: We require professional carpet cleaning because home machines and rentals are not powerful enough to handle the deep cleaning necessary. Rental machines are poorly maintained and often make the carpet worse by depositing odors. 

A: You should not count on your deposit to help cover moving expenses. We require time to inspect the rental, account for any amounts owed by you for unpaid rent, cleaning, or repairs, and then process your payment.

A: Yes. Many of our properties will consider Section 8 housing, tribal assistance, and other housing assistance programs. Contact the HPM office for more info.

A: Yes. Our property owners do require that you have evidence of a qualified renter’s policy prior to taking possession of the residence and that Hertzog Property Management LLC is named as an additional interest or certificate holder. The policy must have minimum liability coverage of $100,000. We do have a preferred insurance carrier for your convenience that can be included in your rent.

A: We take into consideration a combination of factors, including employment, income requirements, all forms of income, and steps you’ve taken to repair your credit profile. Please contact the HPM office to discuss your specific situation in detail.

Ponca City, Tonkawa, Newkirk, Blackwell, Kaw City, and surrounding areas.

A: After you have provided a written 30-day Notice to Vacate, you will be contacted by the HPM office with specific details of the move-out requirements. We will also schedule your pre-move-out inspection of the property, which will be approximately 15 days prior to your final move-out date. During this walk-through, you will be notified of maintenance and cleaning that you can handle prior to moving out, which will reduce the amount of work required by our vendors, thus reducing the amount retained from your security deposit.

A: You are expected to leave the home in the same condition that you took possession of it, less normal wear and tear. Vacancy cleaning and sanitation must be completed by a professional cleaning vendor. All carpets are to be professionally steam cleaned, and windows are to be washed inside and out, including screens and tracks. Professional vendors must be approved by the HPM office. We will be happy to assist with the scheduling of approved vendors after you move out, and the cost for the work will be retained from your security deposit. All walls are to be returned to the condition you received them, burned-out light bulbs replaced with fully operational bulbs, any maintenance or damage that is tenant caused or tenant's responsibility is to be repaired, and all trash and debris (inside, outside, and in the garage) are to be removed prior to the final move-out appointment, or additional fees will be applied.

A: Utilities should be transferred out of your name the day after your final move-out inspection has been completed and your tenancy has officially terminated. The utilities are not to be shut off but rather removed from your name, thus making the account available for transfer to the next tenant or reassigned back to Hertzog Property Management LLC. Copies of the final paid utility bills must be provided to the HPM office before your deposit will be returned.

A: Contact the HPM office to arrange to pay the outstanding debt. All outstanding fees must be paid within 30 days. Files that have not been satisfied will be turned over to collections.

We review each situation for felonies of illegal manufacture or distribution of a controlled substance within the last 7 years, felonies resulting in bodily harm or intentional damage or destruction of property, for example, "arson," within the last 7 years, or sexual-related offenses for any time period. We also check the sexual predator list and the terrorist watch list, and we will not lease our rental properties to anyone on those lists.

A: All animals must be screened through www.Petscreening.com. Hertzog Property Management restricts pets to a maximum of 2 animals per household and they must be 18 months or older. For all duplexes, animals are not allowed as it tends to cause issues. There's no restriction on breeds or size unless otherwise stated.